What to do when someone dies

Our step-by-step guide can help you through this difficult time and give you clarity on what to do next.

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Step 1. Get a Medical Certificate of Cause of Death

When someone dies in Scotland, you must register the death by a medical professional before you can make any funeral arrangements. This will depend on where they died.

If someone dies at home, call the family doctor/GP. A medical professional must come to verify the death before you can contact a funeral director.

If the person died at night call NHS 111 and ask for an on-call doctor or senior nurse. If the death is expected you can wait until the morning to contact the doctor if you would like some time with them.

The doctor will issue a medical certificate of cause of death, which you’ll need to register the death.

When possible contact the nearest relative(s) and within the next few days find out if there is a Will in place and who is responsible for this.

The doctor will issue the medical certificate of cause of death, which you will need to register the death. The funeral director can then bring the person who has died into their care. This can be arranged directly with the hospital, you don’t need to be there on that day.

If you were not at the hospital with the person when they died the Charge Nurse or the police will contact the nearest relative or next of kin and arrange a time for them to attend the hospital.

If you are the nearest relative or next of kin, you may be asked to:

  • Identify the person, if they were not a patient of the hospital.
  • Consider authorising a post-mortem examination.
  • Provide documents to take away any personal belongings.
  • Tell the hospital staff about organ donation and if the person wanted to be donated to medical science.

Staff at the care home or hospice will contact the deceased’s doctor to go in person to verify their death. The doctor will then issue a medical certificate of cause of death which you’ll need to register the death.

What to do

There are more steps to do particularly if you wish to bring their remains home to Scotland.

Register the death

You must register the death according to the laws of the country where the person died. You can either; arrange a local burial/cremation or bring their remains back to Scotland. In addition you may also need to register the death in Scotland, using this link: Register a death – GOV.UK (www.gov.uk)

Get a death certificate  

If you want to bring the person back to Scotland, you’ll need a death certificate (or equivalent).

Get permission 

Request permission from the appropriate authorities to move the remains out of the country and home to Scotland for cremation/burial.

You must apply to Healthcare Improvement Scotland for permission.

To apply, fill in the application form and declaration from the Healthcare Improvement Scotland website.

If someone dies in England or Wales

You need permission from a coroner to move the person for a funeral outside the country. You need to apply at least 4 days before you want the person to be moved.

Tell Us Once Service

Tell Us Once is a service that lets you report a death to most government organisations in one go.

Speak to any registrar in Scotland who will be able to explain the Tell Us Once service. They will either:

  • Complete the Tell Us Once service with you.
  • Give you a unique reference number so you can use the service yourself online or by phone.

You must use the service within 28 days of getting your unique reference number.

Before you use the tell us once service

You’ll need the following details of the person who died:

  • surname
  • date they died
  • name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’.
  • if there’s a surviving spouse or civil partner, the name, address, telephone number and the National Insurance number or date of birth of the spouse or civil partner
  • if there’s no surviving spouse or civil partner or their spouse or civil partner is not able to deal with their affairs, the name and address of their next of kin
  • if they died in a hospital, nursing home, care home or hospice, the name and address of that institution – you’ll also be asked if the stay was for 28 days or more

You may also need:

  • their passport number and town of birth
  • driving licence number
  • vehicle registration numbers
  • if they were paying Council Tax or getting services from their local council, such as Housing Benefit payments, the name of their local council and which services they were getting
  • Blue Badge number if you know it
  • Information on any benefits, tax credits or State Pension they were getting
  • if they were getting money from an Armed Forces Pension or Compensation Scheme, details of that scheme
  • if they were getting money or paying into public sector pension schemes, details of those schemes

You need permission from any surviving spouse or civil partner, the next of kin, executor or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.

Link to tell us once service here: What to do after someone dies: Tell Us Once – GOV.UK (www.gov.uk)

Hire a lawyer

Now is the time to hire a lawyer, especially one with expertise, helping families whose relatives have died outside Scotland. Our bereavement specialists have the training, knowledge and skills to deal with any complications as they arise.

Regardless of where the deceased passed away our solicitors and our international network will be able to guide you through the process.

Our firm’s international network contains solicitors from all corners of the world meaning you don’t have to worry. Wherever an asset is held, we can help guide you through the entire process and remove all of your stresses. We will take care of everything.

If someone dies unexpectedly, a post-mortem examination will be carried out to find out the cause of death. If they’re unable to find out the cause, the doctor will contact the Procurator Fiscal (in England, the coroner) to investigate the cause of death.

The Procurator Fiscal will arrange for a local funeral director to collect the person who has died to take them to the city morgue. You don’t need to use this funeral director, even if the person has been taken to their funeral home after the investigation is finished.

The Procurator Fiscal will issue a medical certificate of cause of death when they’ve finished their investigation, but you can still start arranging the funeral in the meantime. Sometimes, an ‘interim’ certificate is issued whilst further investigations are taking place.

 

Person fills out paperwork at a desk

Step 2 – Register the death

You need to register the death within 8 days in Scotland. This can be done at any registrar in Scotland, save time by making an appointment before you go. Take with you the medical certificate of cause of death and any document relating to the person’s pension, benefits or allowances which the person was receiving at the time. Although you can start making funeral arrangements before you’ve registered the death, registration of a death must be done before burial or cremation can take place.

Tell us once service 

Tell Us Once is a service that lets you report a death to most government organisations in one go.

A registrar will explain the Tell Us Once service when you register the death. They will either:

  • Complete the Tell Us Once service with you.
  • Give you a unique reference number so you can use the service yourself online or by phone.

You must use the service within 28 days of getting your unique reference number.

Before you use the tell us once service

You’ll need the following details of the person who died:

  • surname
  • date they died
  • name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’.
  • if there’s a surviving spouse or civil partner, the name, address, telephone number and the National Insurance number or date of birth of the spouse or civil partner
  • if there’s no surviving spouse or civil partner or their spouse or civil partner is not able to deal with their affairs, the name and address of their next of kin
  • if they died in a hospital, nursing home, care home or hospice, the name and address of that institution – you’ll also be asked if the stay was for 28 days or more

You may also need:

  • their passport number and town of birth
  • driving licence number
  • vehicle registration numbers
  • if they were paying Council Tax or getting services from their local council, such as Housing Benefit payments, the name of their local council and which services they were getting
  • Blue Badge number if you know it
  • Information on any benefits, tax credits or State Pension they were getting
  • if they were getting money from an Armed Forces Pension or Compensation Scheme, details of that scheme
  • if they were getting money or paying into public sector pension schemes, details of those schemes

You need permission from any surviving spouse or civil partner, the next of kin, executor or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.

Link to tell us once service here: What to do after someone dies: Tell Us Once – GOV.UK (www.gov.uk)

Daughter puts arm around mother

Step 3 – Plan the funeral

You should start planning the funeral as soon as possible. But you should not make the final funeral arrangements until you are sure that the death does not have to be reported to the Procurator Fiscal, since this may affect the date when the funeral can be held. The Procurator Fiscal only has to be involved where deaths are sudden, suspicious or unexplained. Check if the person had a funeral plan or a life insurance policy to help pay for the funeral.

Grieving by the sea

Step 4 – Hire a Lawyer

Now is the time to hire a lawyer. We offer a free initial consultation with one of our bereavement specialists who will guide you through the process. Many financial institutions will not even communicate with relative’s of the deceased or executors until a legal document (known as confirmation) is granted. Avoid the temptation to manage matters yourself, as this can often be more emotionally draining, time consuming and complicated than it appears.

Contact us now

Free Initial Consultation: Our friendly team are on hand to guide you through the process.

Expertise: Our bereavement specialists undergo regular training to ensure we handle every estate with the care and professionalism required.

Here For You: Remove the unnecessary stress and time that often comes with handling a death.

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Step 5 – Dealing with Confirmation (Scotland) known as Probate (in England and Wales)

Confirmation is a legal document issued by the Sheriff Court which provides the Executor with the legal authority to deal with all of the assets in an estate. This includes the ability to close bank accounts, uplift balances and sell or transfer property. By issuing Confirmation, this means that the Court has confirmed that the Executor has the right to administer the estate in terms of the person’s Will or the law if there is no Will. It is important to note that when Confirmation is issued, the Court will also issue individual Certificates of Confirmation for each asset in the estate to allow each to be dealt with.

Arms around a grieving girl

Step 6 – The Estate 

An Estate simply means everything that someone owns when they die. This includes all property, bank accounts, shares, pensions, cars etc. Where the assets are located makes no difference. It is an Executor’s duty to gather these assets, pay off any debts and distribute the proceeds to the beneficiaries. The more assets the person had, the more work this entails. Keep in mind any mistakes made, the Executor is legally responsible. Seeking legal advice and appointing a solicitor can save a lot of stress and time.

Frequently Asked Questions

If the deceased was a client of ours we will usually have a digital copy of the Will and the original may be in our safe. If the deceased was not a client of ours we would be delighted to help you find the Will free of charge. Contact us for details.

Supporting families all over Scotland

Ailidh Balantyne has been first class in dealing with my late Dad’s estate. She has been very professional, great communication and easy to speak, explaining terms and answers in easy ways and not law jargon. I would highly recommend Ailidh and Scullion LAW.

Anonymous

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Ailidh Ballantyne has been first class in dealing with my late Dad’s estate. She has communicated promptly and spoken in terms that myself and my sister can understand easily. If we have had a query she has told us the answer quickly. I cannot fault her since we have first met and is a credit to Scullion lawyers.

Gordon

Google

My experience with Scullion LAW was excellent especially after having had a not so great experience with another law office previously. I would definitely recommend Scullion LAW and Amelia in particular who was great at explaining everything!

Mary

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During this awful time Scullion LAW have been thoughtful, kind and very respectful. Having no knowledge of how to process a bereaved relatives estate Ailidh Ballantyne was fantastic in providing excellent information and support. Thank you

KC

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